BJ's Wholesale Club

The bakery department is amazing. Had ordered a birthday cake from another bakery to find out last min my order was lost. Called over the phone gave a discerption of what I wanted. They exceeded my expectations and had the cake ready the next morning. Don’t know if the department will see this message however I thank you for your help. The 49ers birthday cake was amazing!

We got our membership today. Debbie was working at the counter and got us all set up and gave us all of the information that we needed. She even took the effort to call after the fact to remind us that the membership we got on sale would be regular price when we renew! We had already assumed that but It’s great that she took the time to think of us and make sure we got all of the information we needed. She is a wonderful lady and we are excited to shop here regularly for everything we need.

I like this location - it is convenient at the White Oak Shopping area near other stores such as Kohl’s, Target, Best Buy, Staples, etc. On the inside, they keep it pretty clean and organized and anytime I’ve asked for help, the team members have been kind and helpful. I’ve started to use their order ahead service recently and it has been convenient to drive up, go in and pick up. They do offer service to bring out the stuff to you, but depending on the time of the day it can be slower than going in to pick up. I also have to say I love the BJs app, they continue to make it better with clipping of coupons, adding to cart, and with express check out while at store by scanning with your phone (it is great when there are lines at check outs, though it is a bit crazy when I have 10 items and the associate has to scan all 7 items to verify my purchase on my way out).

Bill & Steven are wonderful and have been working at the Garner BJ's location for many years, probably as long as we've lived in the area. Bill always has something nice to say to someone that’ll brighten your day. They're both extremely friendly and fast when checking receipts and getting you out the door. And they've both worked through the pandemic. They are the best! The store itself could use some overall updating. Signage in some places is worn, display cases could be freshened up and the lottery ticket kiosks on the way out are a little dirty looking. I always use self checkout and I’ve come to expect problems with the dated machines. For instance today they had a major freezer issue. The floor can be pretty empty some hours of the day so it can be hard to find someone to ask assistance from. Wesleys store brand can be a hit or a miss and the prepared party plate selection is usually of better value at other big box stores. And there are occasions where we have coupons but the product is out of stock in store. Nonetheless, we buy the essential name brand here and save when filling up on gas. This club is conveniently located not too far off Hwy 70 and so after long road trips coming from the east, stop in and stock up easily. Also, don't forget to stop in and grab a bite to eat at the shopping center.

As far as budget shopping goes, BJs at White Oaks is good value. We've saved $1,100 in one year and that more than covers the membership. Coupons are available via the app which is a time saver. A bucket of the home brand laundry powder lasts 3-4 months and that's about a 75 percent saving on liquid detergent from supermarkets, even when they're on sale. It does the job as well as if not better.

UPDATE: The Wellsley Farms chicken pot pie is w/o question, the WORST pot pie I've ever had in life. If you like a pie that won't bake, even doubling the time, & void of pot (chicken & vegetables), you might want to try it... It's disgusting... It's like eating raw dough... It went straight in the trash. Pretty slow ahead of the snow... Unfortunately, the deli counter staff were up to the task of being even slower... Like it was everyone's first day... This experience is part of the reason I dropped BJ's... The better half signed us back up for "convenience" ... We'll be cancelling. Go to Costco for better service, better selection & better prices.